A patient writes while you are asleep, or with someone in the chair. The enquiry waits, and enquiries do not wait well.
Grace answers straight away, offers real times from your diary, and holds one.
It is 23:41. A patient is thinking about lip filler, and you are asleep. By the time you wake she has been answered, offered two real times from your diary, and sent your deposit link. Watch.
Meet Grace on WhatsApp
Chat to her as a patient would, then see what the clinic owner receives.
You’ll be speaking to Grace at Aurora Clinic, our demo clinic. Nothing is booked for real, and it isn’t a real clinic.
Aurora Clinic · 23:41
PatientHi, can I get lip filler Friday, around 3?
GraceHello, welcome to Aurora Clinic. I'm Grace. Friday is certainly possible: I can offer you 2:30pm or 3:15pm for lip filler, which takes about 45 minutes and is £250. Which would you prefer?
Patient3:15 please
GraceWonderful, 3:15pm it is. The clinic kindly asks for a £50 deposit to reserve the time, and it comes off your treatment price. Here is the secure payment link. May I have your full name for the booking?
Aurora Clinic is invented. These are the words Grace is held to.
Founding clinics
Ten UK clinics will shape Grace first.
Founding clinics keep their price for twelve months, pay no setup fee, and have a direct line to the people who build her. In return, we ask for a short call each month to hear how she is doing.
You know this evening
The clinic never closes. You do.
A booking sits pencilled in while you wait for a deposit and wonder whether the patient will come.
Grace sends your own payment link, holds the time, and brings you one message when it needs your word.
The chair is empty and the slot cannot be refilled.
A deposit that has reached you secures the time. A booking becomes a commitment, not a hope.
Meet Grace
Built for medical aesthetics, not adapted to it.
Grace is your clinic’s Practice Manager. She works from your treatments, your hours and your diary, and she speaks as a five-star front desk would: calm, warm and discreet. She was made for one field, not borrowed from another.
She acts on her own where she can, and waits for you where she should.
AI Practice Manager
Grace
Medical aesthetics · United Kingdom
- Open about what she is
- Ask whether you are talking to a person and she will say she is the clinic’s AI Practice Manager, and that a member of the team is a message away.
- Discreet
- She can only see the conversation she is in. She cannot look up other patients.
- Knows when to step aside
- A concierge, not a clinician. She does not give medical advice, and warning signs after a treatment go straight to your team.
A day with Grace
One patient, from the first message to the one you would want to know about.
Aurora Clinic and its patient are invented. These are the scenes Grace is examined against, in her own words.
- 23:42
She tells you, and holds the time
Your clinic's own payment link has gone to the patient. You are told, once, and the time is held while the deposit is on its way.
GraceNew booking waiting on a deposit: Jennifer Wells, lip filler, Friday 9 October at 3:15pm. I've sent them the £50 payment link and I'm holding the time for 2 hours. When the money reaches you, reply PAID A3. To waive it, reply WAIVE A3. - Before she pays
"Are you a bot?"
She does not pretend. Ask whether you are talking to a person and she says so, and keeps a member of the team a message away.
PatientAre you a bot?GraceI'm Grace, Aurora Clinic's AI Practice Manager. I look after bookings and questions at any hour, and a member of the team is always a message away. Shall we continue with Friday, or would you prefer I pass you to them? - Next morning
One word from you
The money reaches your own account, through your own provider. When you say so, the booking is confirmed and the patient hears it from Grace.
YouPAID A3GraceThank you. Jennifer's appointment is confirmed, and I've let Jennifer know the deposit arrived.GraceDear Jennifer, your lip filler is confirmed for Friday 9 October at 3:15pm, and your £50 deposit has been received with thanks. Should anything change, simply message me here. - Whenever it happens
The moment that is not routine
The conversation stops being managed. The patient is sent to a person, and your team is alerted by WhatsApp, or by text message if WhatsApp cannot reach them.
Patientmy lip has gone white and it really hurtsGracePlease contact your practitioner now. I've alerted the clinic team. If you can't reach them straight away, call 999 or go to A&E.
The lines she does not cross
What she will never do.
Give medical advice
She is a concierge, not a clinician. She does not diagnose or advise on treatment, and urgent symptoms are escalated to your team.
Offer a time your diary does not have
She only offers times from your live diary, and holds a slot only when your diary has actually reserved it.
Ask for card details, or waive a deposit
Deposits go only through your clinic's own secure payment link, with your deposit policy shown alongside it. Only you can waive a deposit.
Manage an emergency
If a patient describes warning signs after a treatment, such as skin turning white, severe pain, or vision or breathing trouble, she gives clear safety advice straight away and alerts your team by WhatsApp, or by text message if WhatsApp cannot reach them.
She can only see the conversation she is in, and cannot look up other patients. Aiplies never holds your money. Her first message to each new patient carries a link to your clinic’s privacy notice, and conversation messages are deleted automatically after 90 days.
The numbers behind her
Before a single patient writes, she has been tested.
- safety scenarios tested, every one on the right route
- sealed scenes she is examined against
- safety routes: 999, your practitioner, NHS 111 and Samaritans
A simple estimate
What does an unanswered message cost you?
A few figures from your clinic, and one simple sum.
%
£
Our one assumption. Change it to suit your clinic.
%
Each month, in bookings from enquiries left unanswered, roughly
£1,620
For example: 20 enquiries a week, 30% of them after hours or while you are busy, 25% of those booking, and an average treatment worth £250, comes to about £1,620 a month.
Grace answers every one of them, day and night.
Your figures, our simple estimate. Not a promise of results.
Live demo · 45 seconds
Stand on either side of her.
One Practice Manager, two faces. Be the patient booking a treatment at midnight, then flip the coin and be the owner she reports to. Tap a reply and see how far she gets before you have finished your tea.
A scripted preview of both flows, set in an invented clinic. No appointment is made, nothing is sent, and nothing you tap is collected.
Meet Grace on WhatsApp
You’ll be speaking to Grace at Aurora Clinic, our demo clinic. Nothing is booked for real, and it isn’t a real clinic.
Aurora Clinic · Grace≈45 sec
GraceHello, welcome to Aurora Clinic. I'm Grace, how can I help?
YouHi, can I get lip filler Friday, around 3?
GraceFriday is certainly possible: I can offer you 2:30pm or 3:15pm for lip filler, which takes about 45 minutes and is £250. Which would you prefer?
You3:15 please.
GraceWonderful, Friday 9 October at 3:15pm it is. The clinic kindly asks for a £50 deposit to reserve the time, and it comes off your treatment price. Here is the secure payment link, from the clinic. May I have your full name for the booking?Aurora Clinic · depositPay by secure link£50
YouJennifer Wells. I've paid the deposit.
The clinic has seen the deposit
GraceDear Jennifer, your lip filler is confirmed for Friday 9 October at 3:15pm, and your £50 deposit has been received with thanks. Should anything change, simply message me here.Aurora ClinicLip filler45 minFriday 9 October at 3:15pmDr PatelDeposit£50 received
Grace · your desk≈45 sec
GraceNew booking waiting on a deposit: Jennifer Wells, lip filler, Friday 9 October at 3:15pm. I've sent them the £50 payment link and I'm holding the time for 2 hours. When the money reaches you, reply PAID A3. To waive it, reply WAIVE A3.
YouPAID A3
Jennifer · deposit paid
GraceThank you. Jennifer's appointment is confirmed, and I've let Jennifer know the deposit arrived.Aurora ClinicLip filler45 minFriday 9 October at 3:15pmDr PatelDeposit£50 received
How it begins
An afternoon, and then she is yours.
She acts on her own where she can, and waits for you where she should. You stay in charge.
- 1
Your own number, unchanged
Grace works on your clinic’s existing WhatsApp number. Your patients message you exactly as they do today.
- 2
An afternoon with us
We set up your treatments, hours and prices with you. Your registered business name, address and phone number go on the privacy notice your patients see.
- 3
Grace goes live
Usually within a week. WhatsApp approving the connection to your number is the one step we do not control, and it is the reason we cannot promise a day.
Plans
Three ways to have Grace.
Front Desk
She answers and books.
- Replies to every patient, day and night, on WhatsApp and Instagram
- Answers in your patient’s own language
- Books, reschedules and cancels straight into your diary
- Takes deposits through your own payment link
- A gentle reminder the day before every visit
- Recognises returning patients and remembers their treatments
- Handles several questions in one message, and remembers preferences
- Learns your clinic’s answers as you give them
- Passes anything medical to your practitioner straight away
- An end-of-day note to you: who she spoke to, what she booked
Practice Manager
She fills your diary.
Everything in Front Desk, plus
- Offers cancelled times instantly to patients waiting for that day
- Fills last-minute gaps in your diary
- Invites patients back when their next treatment is due
- Spots likely no-shows and confirms with them twice
- Follows up enquiries that went quiet
- Checks in after treatment with your aftercare advice
- Asks for a review at just the right moment
- Absence mode: keeps the diary moving while you’re away
- A weekly report of what she saved you, in pounds
Operations Director
She runs the business.
Everything in Practice Manager, plus
- Several practitioners, each with their own diary
- Knows who works which day, and who does which treatment
- Books rooms and equipment along with the appointment
- More than one site, one Grace
- Hands tasks to your team and follows them up
- Each practitioner gets their own list for the day
- Revenue insight: ask her how the month is going
- A monthly report by treatment, practitioner and site, in pounds
- Connects with your practice software
- Priority onboarding and a monthly strategy review with us
Every plan includes patient safety escalation, and a privacy notice link in Grace’s first message to each new patient.
Will my patients have to learn a new number?
No. Grace works on your clinic's existing WhatsApp number, so your patients message you exactly as they do today.
How long does it take to go live?
Usually within a week. Teaching Grace your treatments, hours and prices takes an afternoon. We set everything up for you. The one step we don't control is WhatsApp approving the connection to your number, which is why we can't promise a day.
Will it give medical advice?
No. Grace is a concierge, not a clinician. She does not diagnose, does not recommend treatment and does not say whether something will suit a particular patient. Those questions are for you and your practitioner, not for her.
What if a patient says something urgent?
That is recognised before any reply is written. Difficulty breathing, bleeding that will not stop, a swelling throat, anything about self-harm. The conversation stops being managed, the patient gets the emergency route and your team is alerted at once, by WhatsApp or by text message if WhatsApp cannot reach them.
Grace also knows the emergencies of aesthetics: skin going white or cold after a filler is treated as what it may be.
Who holds my patients' data?
Your clinic remains the data controller. NOVEQ LTD, registered in England and Wales, acts as your processor under a written agreement.
What does it cost?
Get in touch and we will talk it through. The figure depends on which plan you need and how your clinic works. There is no charge per message and no commission on bookings. No long-term contract. Plans run month to month, and you can cancel with 30 days' notice.
Let’s talk.
Tell us a little about your clinic and we will be in touch. I will be ready when you are.
Or write to us directly at hello@noveq.co.uk.
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